Accanto Systems
With its unique probe-based technology, Accanto Systems seamlessly delivers in-depth monitoring, analysis and troubleshooting intelligence to operators, enabling them to overcome the challenges associated with deploying services in converged, next-generation telecom architectures.
- 358 20 703 2970
- info@accantosystems.com
- Aleksanterinkatu 10 B
Lahti, 15110
Finland
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product
Analysts
Accanto's iCEM product suite analyzes customer, network and handset data in order for operatorsto shift from network-centric monitoring to customer-centric operations by creating a single view ofthe customer experience. While the industry has begun to combine internal and customer-facingkey performance indicators (KPIs), it must also relate these results to key network events. Bygathering, enriching and using a complete individual subscriber profile, operators can achieve thegoal of improving customer experience and engaging in proactive communication regardingnetwork quality improvements.
